Last updated: October 1, 2025
Introduction
Shifts Technology, Inc. (“Shifts,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding information that can identify you (“Personal Information”). This Privacy Policy explains how we collect, use, disclose, and retain Personal Information in connection with our website, mobile apps, and other services (collectively, the “Services”) in the context of veterinary staffing (connecting veterinary professionals and veterinary practices). By accessing or using our Services, or by otherwise providing Personal Information to us, you acknowledge that you have read this Privacy Policy and consent to our collection, use, and disclosure of your Personal Information as described herein.
Information We Collect
We may collect the following categories of Personal Information:
a) Identifiers. When you create or update your account, we may collect your name, email address, phone number, username, password, address, professional license or certification (for veterinary professionals), employer or practice information (for veterinary practices), payment or banking information (if applicable), government-issued identification (if required by law), date of birth, photo or signature, and preferences/settings.
b) Online Activity & Device Data. We may collect information relating to your use of our Services and devices, including IP address, browser type, operating system, pages visited, time spent, click data, and similar usage information.
c) Cookies and Tracking Technologies. We may use cookies, web beacons, device identifiers, and other tracking technologies to personalise your experience, make our Services work better, understand usage, and provide analytics.
d) Geolocation Data. If you enable geolocation features or location services, we may collect your approximate or precise location.
e) Employment/Professional Information. For veterinary professionals: your qualifications, certifications, licensing status, work history, availability, and credentials.
For veterinary practices: practice name, address, staff size, services offered, shift needs, and scheduling information.
f) Sensitive Personal Information (as applicable). In certain jurisdictions (for example under the California Consumer Privacy Act (CCPA) or similar laws), we may collect “sensitive” personal information such as bank account or payment information, government ID numbers, or other professional credentials.
How We Use Your Personal Information
We use Personal Information for the following purposes:
To operate, manage, and improve our Services (for example, match veterinary professionals to shifts, schedule assignments, process payments if relevant).
To authenticate and verify accounts, credentials, and eligibility.
To communicate with you (via email, phone, SMS, push notifications) about your account, assignments, or service updates.
To detect, prevent or investigate fraud, unauthorized access, security incidents, or violations of our policies.
To comply with legal obligations and regulatory requirements.
To understand usage of the Services, perform analytics, and develop new features.
To personalise your experience (for example, suggesting relevant shifts or practices).
To provide customer support and respond to inquiries.
Sharing and Disclosure of Your Personal Information
We may disclose your Personal Information in the following ways:
With veterinary practices and hiring clients of ours (to facilitate shift matching and scheduling).
With service providers, contractors, or vendors who help us operate or support our Services (including hosting, analytics, payment processing, communications).
When required by law or legal process, or to respond to lawful requests by public authorities.
To protect the rights, property or safety of Shifts, our users, or others.
With your consent or at your direction.
Retention of Personal Information
We will retain your Personal Information as long as required to fulfil the purposes outlined above, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements. Once retention is no longer necessary, we will securely delete or anonymize the information.
Your Rights (including California Residents)
If you are a resident of California (or a jurisdiction that provides similar rights), you may have the following rights:
Access: You may request disclosure of the categories and specific pieces of Personal Information we have collected about you.
Correction: You may request correction of inaccurate Personal Information.
Deletion: You may request deletion of your Personal Information, subject to legal or contractual exceptions.
Opt-out: You may opt out of the sale or sharing of your Personal Information for cross-context behavioural advertising (if applicable).
Non-discrimination: We will not discriminate against you for exercising your rights.
To exercise these rights, contact us at the contact information listed below. We may require you to verify your identity before fulfilling your request.
Note: We may charge a reasonable fee if your request is excessive, repetitive or manifestly unfounded, and we will notify you if this is the case.
Children’s Privacy
Our Services are not directed to children under 18, and we do not knowingly collect Personal Information from persons under 18. If we learn we have collected information from a child under 18 in violation of this policy, we will take steps to delete that information.
Automated Decisions / Matching Algorithms
We may use automated matching algorithms or decision-making systems to connect veterinary professionals with practices (for example, ranking matches by availability, certification, or location). If you are eligible under relevant law, you may have the right to request information about how such decision-making is performed and to opt out of certain automated processing.
International Transfers
Because we operate in the United States and may have service providers or users in other countries, your Personal Information may be transferred to, stored in, and processed in the United States or other jurisdictions. By using our Services, you consent to this transfer.
Information Security
We maintain administrative, technical, and physical safeguards intended to protect your Personal Information from unauthorized access, disclosure, alteration or destruction. We limit employee access to only those roles that need the information to perform their job. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We will post the new version on our Services and update the “Effective Date.” Your continued use of the Services after we post amendments constitutes your consent to the new policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact us:
Shifts Technology, Inc.
Brickell Key Dr, Miami, FL 33131, United States
Email: hi@shifts.com